Date Updated: 7th January 15:30

The Three Horseshoes Country Inn & Spa is currently temporally closed. 

Depending on Government review, we will not reopen until the earliest of Tuesday 16th February!

We are aware that you will have worries, concerns and enquiries about any upcoming bookings or future plans to visit. Don’t despair! We will be picking back up and getting back to normal ASAP. Our team here relies on us as we do them to support each other and our livelihoods.  

We look forward to welcoming you back soon! 

How to contact us 

Our reception will also be closed and we will no longer be available to take telephone calls. Our office team will be working, reduced hours to answer your emails. They will endeavour to get back in due course, please bear with us at this busy time. We will not answer emails that can be answered in this statement below or on this website. enquiries@threeshoesinn.co.uk 

How to make a booking beyond 16th February 

  • To make a table, spa or room bookings 
    Please make online here on our website 
  • To redeem & book a Voucher from us or a Buy A Gift / Red Letter voucher 
    Please email us at enquiries@threeshoesinn.co.uk
  • To make a booking or inquiry for Weddings, Events or Christmas Day
    Please click the contact tab at the top of this website and our events team will contact you direct in due course. 

We are Covid-19 Secure 

We’ve been busy planning exactly what we can and can’t do and have been working on very detailed plans of how The Three Horseshoes Country Inn will run in this new world, that will be covid secure for our customers & employees.  View Our Covid-19 Secure Policy.

Our Covid-19 booking guarantee

In these uncertain times, we understand that plans may have to change at short notice. In the event we have to close due to Covid-19 or you have to isolate due to Covid-19, we will reschedule your booking to an other date in the next 12 months.

Any Reservations between 21st March – 3rd July, 2020 & 5th November 2020 – 15th February , 2021.

  • If you have booked with us direct and NOT paid a deposit
      • We will automatically cancel your reservation. There is no need to contact us.
      • If you wish to re-book, please do so as mentioned above
  • If you have booked with us direct and paid a deposit 
    • Please contact us via email, with a copy of your booking confirmation email and we will 
      • arrange a transfer of the booking to any other date in the next 12 months of your original booking date (for bookings between 21/3/20 – 3/7/20, reschedule before 30/12/21,) subject to availability.
      • Alternatively, we can hold the value of your deposit as a credit on your account until you are ready to reschedule before 1 year from original booking date (for bookings between 21/3/20 – 3/7/20, reschedule before 30/12/21,). In this case there is no need to contact us until you are ready.
  • If you have booked via 
    • Bookings.com, Expedia, Spa Breaks.com, Hotel Extras or Activity Superstore 
      • Contact your voucher Customer Services provider

  • If you have booked via 
    • Buy a Gift, Red Letter Days, Secret Escapes or Wowcher
      • Please contact us via email,with a copy of your booking confirmation email and we will 
        • arrange a transfer of the booking to any other date before 31st May 2021, subject to availability and your voucher conditions. 
        • Or, contact your voucher Customer Services provider
        • Alternatively, we can hold your booking until you are ready to reschedule before 31st May 2021. In this case there is no need to contact us until you are ready. 

Any Future Wedding & Event Bookings 

Presently the government has not issued a date to when we can hold weddings above 15 . Hopefully it will not be too far away! With the great news of the vaccine roll out the government hope some normality to life should be seen by late Spring.

  • If you have a wedding/event booked within the next 8 weeks 
    • keep your wedding date in place and make a decision closer to the time. During the crisis, we will have up until one week before to make a final decision. We can also reserve a future date, as a backup plan. 
    • Or, move your wedding/event date & deposit to a new date within the next 12 months. 
    • Or, postpone your wedding/event & make a decision at a later date. 
  • If you have a wedding/event booked beyond 8 weeks 
    • We will be closely monitoring the advise given by government and any restrictions 
    • Please do nothing, still keep planning for your wedding, your wedding plans need to stay unchanged. 
    • If things stay the same, 8 weeks before your wedding/event date, we will contact you to discuss the options available at that time, as above. 
    • Sorry we cannot pre reserve future dates, as a backup plan for weddings/events beyond 8 weeks’ time. Please do not contact us to check the available dates at this time, until the 8 weeks before. We have to prioritise moving weddings in date order. 
  • Conditions 
    • Weddings will be rescheduled to preferably the same day of the week as the original wedding day. 
    • If the wedding/event is moved to dates in following years,  the package will be subject to the prices of that year. 
    • Please note, we do still have currently, dates available for 2021.
    • We can not reschedule beyond 12 months of the original wedding date. (Bespoke competition wedding winners, can not be rescheduled beyond March 2022.) 
    • We will not charge you extra to move dates, except package price yearly increases. 
    • Cancelation of weddings, will result in deposits being lost and acting as a cancellation fee. 
  • If you have a bedroom booked on a wedding/event date that has been rescheduled, due to COVID-19 
    • At some point, we will automatically move your bedroom booking & deposit to the new wedding/event date. 
    • If the room is moved to a date in following years, the room rate will be charged at the rate increase. 
    • Once we have completed this task, we will inform the bride & groom that the task has been completed. After this time we ask you to contact us, to re-confirm or cancel (This must be done within a month of us rescheduling the wedding date, after this time the normal cancelation policy will resume.) 
    • Do Not try to rebook your bedroom as this will cause double bookings. 
    • If you have booked your room via Bookings.com or Expedia, you will need to reschedule direct with them. (NB Bookings.com & Expedia bookings can only be made within 6 months of a date. If your rescheduled wedding is beyond 6 months, we suggest you cancel your booking with bookings.com/Expedia and book direct with the booking link given to brides and grooms.)

Vouchers

  • Any Vouchers that are due to expire between 21st March 2020 – March 31st 2021 
    • will be automatically extended until the end of July 2021 
    • You can exchange the value of your voucher to any other experience within the Country Inn, Rooms or new Spa packages.  

 

Our building is Secure 

All cash and stock has been removed from the premises. The property is alarmed, regular checks by the police are in-place and is monitored by remote access CCTV. 

 

Thank you 

We have spent 40 years building our great business, with a great team of local staff. Your support and custom have made this possible and we will continue to create great experiences for you in the future. Fortunately, we have not overexposed ourselves from a business and financial perspective, therefore, have put ourselves into a strong position to be able to come out the other side!! 

Please don’t forget to keep checking this statement, as we will be posting updates on here as we want to keep in touch about exciting things to come. 

For now, stay safe and take care of yourselves, we look forward to seeing you all again very soon! 

Thank you for your support, 

The Kirk Family.