Date Updated: 26th March, 2020 09:55

We have now temporarily closed our business following government guidance regarding the COVID-19 outbreak.

We are aware that you will have worries, concerns and enquiries about any upcoming bookings or future plans to visit.

Don’t despair! We will be picking back up and getting back to normal ASAP. Our team here relies on us as we do them to support each other and our livelihoods.

For staff safety our reception is also closed and we are no longer available to take telephone calls. The directors will be working from home and answer any essential emails only. They will endeavour to get back in due course, please bear with us at this busy time. We will not answer emails that can be answered in this statement or on the website.  

Any bookings with deposits made up to 3oth April, 2020

  • When we get back to normal and we reopen our reception, contact us and we will
    • arrange a transfer of the booking to any other date in 2020, subject to availability.
    • Or, arrange a full refund of your deposit.
    • Please keep checking this statement for updates

Any Future Wedding & Event Bookings

  • If you have a wedding/event booked within the next 6 weeks
    • A director will contact you to arrange, moving your wedding/event date & deposit to a new date preferably later in the year.
    • If the wedding/event is moved to a date in 2020, we will keep the package price the same. For 2021, may be subject to the 2021 prices. Please note, we do still have currently, dates available for later in the year.
    • We will not charge you extra to move dates.
  • If you have a bedroom booked on a wedding/event date that has been rescheduled, due to COVID-19
    • When we reopen we will automatically move your bedroom booking & deposit to the new wedding/event date.
    • Once we have completed this task, we will inform the bride & groom that the task has been completed. After this time we ask you to contact us, to re-confirm or cancel with a deposit refund (This must be done within a month of us reopening, after this time the normal cancelation policy will resume.)
    • Do Not try to rebook your bedroom as this will cause double bookings.
  • If you have a wedding/event booked beyond 6 weeks
    • Please do nothing, your wedding plans need to stay unchanged.
    • If things stay the same, 6 weeks before your wedding/event date, we will contact you to discuss the options available at that time. This will be either to,
      • Keep the wedding/event date in place, if things are possibly improving. You will have up to 1 week before the wedding date, to change your mind and reschedule the date as above.
      • Move your wedding/event date as above.
    • Sorry we cannot pre reserve future dates, as a back up plan. Please do not contact us to check the available dates at this time, until the 6 weeks before. We have to prioritise moving weddings in date order.

Any Buy A Gift, Red Letter Days, Secret Escapes, Spa Breaks.com, Activity Super Store or Wowcher bookings made up to 3oth April, 2020

  • When we get back to normal and we reopen our reception, contact us and we will
    • arrange a transfer of the booking to any other date in 2020, subject to availability (other voucher conditions apply.)
    • Or, arrange a full refund.
    • Please keep checking this statement for updates
    • Please do not contact your voucher providers customers services, as they can not contact us for authority.

Any bookings already made for after 1st May, 2020

  • Bookings after this date will not be cancelled, but will be revised when we have more clarity as to the longevity of this situation.
  • Please keep checking this statement for updates

Any vouchers that are due to expire by 30th April, 2020

  • will be extended by 2 months.  

 

Future Bookings

As we do not know the longevity of the current situation we are still accepting on-line bookings beyond 1st May, 2020. If the situation is still in place as we near this date, the same cancellation policies as above will take effect.

To make any new table, spa or room bookings beyond 1st May, 2020

  • Please make online here on our website

To redeem & book a Buy A Gift or Red Letter voucher for bookings beyond 1st May, 2020

  • Please wait until our reception reopens.

To make any Event or wedding bookings or enqiries beyond 1st May, 2020

  • Please click the contact tab at the top of this website and our events team will contact you direct in due course.

To buy vouchers

  • click here to purchase a e-voucher from our on-line shop.

Our building is Secure

All cash and stock has been removed from the premises. The property is alarmed, regular checks by the police are in-place and is monitored by remote access CCTV.

Thank you

We have spent 40 years building our great business, with a great team of local staff. Your support and custom have made this possible and we will continue to create great experiences for you in the future. Fortunately, we have not overexposed ourselves from a business and financial perspective, therefore, have put ourselves into a strong position to be able to come out the other side!!

Please don’t forget to keep checking this statement, as we will be posting updates on here as we want to keep in touch about exciting things to come.

For now, stay safe and take care of yourselves, we look forward to seeing you all again very soon!

Thank you for your support,

The Kirk Family.