Date Updated: 31st July, 16:20

We look forward to welcoming you back! 

We are delighted to be able to tell you that we are now open and we can’t wait to welcome you back! 

What is open

  • Our Pub  
  • Our Dining Area 
  • Our Gardens & Play Area 
  • Our Bedrooms (including our Garden Rooms with private outdoor hot tub) 
  • Our Reception 
  • Our treatment rooms (selected treatments before 15th August)
  • The Mill Wheel Spa from Friday 14th August (possibly including saunas & steam rooms from the 15th)

VIEW OUR OPENING TIMES

What we cannot reopen at the moment & we will have to wait until the Government tells us when we can do so (hopefully not too far away!) 

  • Weddings & Events  
    • From August 15th, we can hold a wedding reception up to 30 guests (government guidelines apply)

Limitations & gatherings during Covid-19 Restrictions

  • We will be offering a reduced menu than normal.
  • It may not be possible for us to offer a carvery. We will be offering a roast meal plated instead, unless we find a way to operate the carvery safely.
  • Indoor gatherings are limited to members of any two households (or support bubbles) 
  • outdoor gatherings are limited to members of any two households (or support bubbles), or a group of at most six people from any number of households.

How we plan to reopen & be Covid Secure 

We’ve been busy planning exactly what we can and can’t do and have been working on very detailed plans of how The Three Horseshoes Country Inn will run in this new world, that will be covid secure for our customers & employees.  

View Our Covid Secure Policy 

How to visit us or make a booking beyond 4th July 

  • To visit our Pub or beer gardens, just for a drink (no need to book) 
      • Us to register all visitors for government requirements for contact tracing. 
      • Allow you to view our menu, order & pay safely from your seat. 
      • Your Order will be delivered safely to your table 
      • You will also earn points as you spend!
         
  • To visit us for food 
    • We recommend you pre book click here to book, to avoid disappointment, as we are limiting tables for social distancing 
    • Please download our Ordering/Loyalty App as above
    • It may not be possible for us to offer a carvery. We will be offering a roast meal plated instead, unless we find a way to operate the carvery safely.
  • To book a bedroom for Room Only, Bed & Breakfast or Gourmet Breaks 
  • To book a Spa Treatment
  • To Book a Spa Day or Spa Break  after 15th August
  • Other bookings 
      • To make a booking or enquiry for Weddings/Events, Theme Night, Christmas Party Nights, Christmas Day or New Year’s Eve 
      • To make a booking or enquiry for Weddings or Events 
      • To Book & redeem a Three Horseshoes Voucher 
      • To redeem & book a BAG or RLD voucher 

How to contact us 

  • We ask that customers contact us with any enquiries by email to enquiries@threeshoesinn.co.uk .We will endeavour to get back in due course, please bear with us at this busy time.
  • Our Reception & phone lines are open every day between 9am – 8pm.

 

To buy vouchers 

  • Our on-line shop is open as normal, to buy e-vouchers as gifts to enjoy in more happier times in the future. The e-voucher will be either e-mailed to your inbox or direct to the recipients inbox. Our vouchers have a minimum of 12 month expiry from the date of purchase. 
    • click here to purchase a e-voucher from our on-line shop. 

 

Any Room, Spa or Table bookings during lockdown and until the 3rd July, 2020. 

  • If you have not paid any deposit 
    • We will automatically cancel your booking. There is no need to contact us.
       
  • If you have booked with us direct and paid a deposit 
    • Please contact us via email, with a copy of your booking confirmation email and we will 
      • arrange a transfer of the booking to any other date preferably in 2020, subject to availability. 
      • Alternatively, we can hold the value of your deposit as a credit on your account until you are ready to reschedule. In this case there is no need to contact us until you are ready.  
  • If you are a guest of a rescheduled wedding at the Three Horseshoes and have a bedroom booked, see below.
     
  • If you have booked via  
    • Bookings.com or Trivago 
      • You will need to reschedule or cancel your room direct with them.
         
    • Buy a Gift, Red Letter Days, Secret Escapes or Wowcher
      • Please contact us via email,with a copy of your booking confirmation email and we will 
        • arrange a transfer of the booking to any other date within the next 10 months, subject to availability and your voucher conditions. 
        • Or, contact your voucher Customer Services provider
        • Alternatively, we can hold your booking until you are ready to reschedule. In this case there is no need to contact us until you are ready. 
    • SpaBreaks.com 
      • Please contact spabreaks.com customer support to arrange a transfer of the booking, credit for a future date. 

 

Any Future Wedding & Event Bookings 

Presently the government has not issued a date to when we can hold weddings above 30 . Hopefully it will not be too far away!

  • If you have a wedding/event booked within the next 8 weeks 
    • keep your wedding date in place and make a decision closer to the time. During the crisis, we will have up until one week before to make a final decision. We can also reserve a future date, as a backup plan. 
    • Or, move your wedding/event date & deposit to a new date within the next 12 months. 
    • Or, postpone your wedding/event & make a decision at a later date. 
  • If you have a wedding/event booked beyond 8 weeks 
    • We will be closely monitoring the advise given by government and any restrictions 
    • Please do nothing, still keep planning for your wedding, your wedding plans need to stay unchanged. 
    • If things stay the same, 8 weeks before your wedding/event date, we will contact you to discuss the options available at that time, as above. 
    • Sorry we cannot pre reserve future dates, as a backup plan for weddings/events beyond 8 weeks’ time. Please do not contact us to check the available dates at this time, until the 8 weeks before. We have to prioritise moving weddings in date order. 
  • Conditions 
    • Weddings will be rescheduled to preferably the same day of the week as the original wedding day. 
    • If the wedding/event is moved to a date preferably in 2020, we will keep the package price the same. For dates in 2021, the package will be subject to the 2021 prices. 
    • Please note, we do still have currently, dates available for later in 2020. 
    • We can not reschedule beyond 12 months of the original wedding date. (Bespoke competition wedding winners, can not be rescheduled beyond April 2021.) 
    • We will not charge you extra to move dates, except package price yearly increases. 
    • Cancelation of weddings, will result in deposits being lost and acting as a cancellation fee. 
  • If you have a bedroom booked on a wedding/event date that has been rescheduled, due to COVID-19 
    • At some point, we will automatically move your bedroom booking & deposit to the new wedding/event date. 
    • If the room is moved to a date in 2021, the room rate will be charged at the 2021 rate increase. 
    • Once we have completed this task, we will inform the bride & groom that the task has been completed. After this time we ask you to contact us, to re-confirm or cancel (This must be done within a month of us rescheduling the wedding date, after this time the normal cancelation policy will resume.) 
    • Do Not try to rebook your bedroom as this will cause double bookings. 
    • If you have booked your room via Bookings.com or Trivago, you will need to reschedule direct with them. (NB Bookings.co & Trivago bookings can only be made within 6 months of a date. If your rescheduled wedding is beyond 6 months, we suggest you cancel your booking with bookings.com/Trivago and book direct with the booking link given to brides and grooms.)

Any vouchers that are due to expire between 21st March – September 30th 2020 

  • will be extended until the end of November 2020   

  

Thank you 

We have spent 40 years building our great business, with a great team of local staff. Your support and custom have made this possible and we will continue to create great experiences for you in the future. Fortunately, we have not overexposed ourselves from a business and financial perspective, therefore, have put ourselves into a strong position to be able to come out the other side!! 

Please don’t forget to keep checking this statement, as we will be posting updates on here as we want to keep in touch about exciting things to come. 

For now, stay safe and take care of yourselves, we look forward to seeing you all again very soon! 

Thank you for your support, 

The Kirk Family.