Date Updated: 21st May. 10:00. 

We have now temporarily closed our business following government guidance regarding the COVID-19 outbreak.

On Sunday, 10th May, the Prime Minister quoted in his address to the nation “And step three – at the earliest by July – and subject to all these conditions and further scientific advice; if and only if the numbers support it, we will hope to re-open at least some of the hospitality industry and other public places, provided they are safe and enforce social distancing.”

The government are eager to have the hospitality industry open by 4th July, as soon as we have more detail of the restrictions that may be required to safely re-open, the Director’s of The Three Horseshoes will then discuss and make a decision on a possible re-open, that is covid secure for customer & employees, as well as financial safe to do so.

In the mean time,

We are aware that you will have worries, concerns and enquiries about any upcoming bookings or future plans to visit.

Don’t despair! We will be picking back up and getting back to normal ASAP. Our team here relies on us as we do them to support each other and our livelihoods.

How to contact us

  • Our reception is also closed and we are no longer available to take telephone calls. The directors will be working from home to answer your emails. They will endeavour to get back in due course, please bear with us at this busy time. We will not answer emails that can be answered in this statement below or on this website. enquiries@threeshoesinn.co.uk 

Any Room, Spa or Table bookings during lockdown and until the 3rd July, 2020.

  • If you have not paid any deposit
    • We will automatically cancel your booking. There is no need to contact us.
  • If you have booked with us direct and paid a deposit
    • Please contact us via email, with a copy of your booking confirmation email and we will
      • arrange a transfer of the booking to any other date preferably in 2020, subject to availability.
    • Alternatively, we can hold the value of your deposit as a credit on your account until you are ready to reschedule. In this case there is no need to contact us until you are ready.
    • If you are a guest of a rescheduled wedding at the Three Horseshoes and have a bedroom booked, see below.
  • If you have booked via 
    • Bookings.com or Trivago
      • You will need to reschedule or cancel your room direct with them.
    • BAG or RLD
      • Please contact us via email, with a copy of your booking confirmation email and we will
        • arrange a transfer of the booking to any other date preferably in 2020, subject to availability and your voucher conditions.
        • Or, contact BAG/RDL Customer Services on 0208 275 5220.
        • Alternatively, we can hold your booking until you are ready to reschedule. In this case there is no need to contact us until you are ready.
    • Secret Escapes
      • Please contact us via email, with a copy of your booking confirmation email and we will
        • arrange a transfer of the booking to any other date preferably in 2020, subject to availability and your voucher conditions.
        • Alternatively, we can hold your booking until you are ready to reschedule. In this case there is no need to contact us until you are ready.
    • Wowcher
      • Please contact us via email, with a copy of your booking confirmation email and we will
        • arrange a transfer of the booking to any other date preferably in 2020, subject to availability and your voucher conditions.
      • Or, contact Wowcher Customer Services.
      • Alternatively, we can hold your booking until you are ready to reschedule. In this case there is no need to contact us until you are ready.
    • Activity Superstore
      • Please contact customersupport@activitysuperstore.com to arrange a transfer of the booking, credit for a future date.
    • SpaBreaks.com
      • Please contact spabreaks.com customer support to arrange a transfer of the booking, credit for a future date.

Any Future Wedding & Event Bookings

  • If you have a wedding/event booked before the 3rd, July 2020
    • A director will contact you to arrange to either
      • Move your wedding/event date & deposit to a new date, preferably later in the year.
      • Or, postpone your wedding/event & make a decision at a later date, after the crisis to either cancel & refund your deposit or to move to a future date, as below.
  • If you have a wedding/event booked after July & within the next 6 weeks
    • We will be closely motoring the advise given by government and any restrictions that we may need to consider  beyond the 4th July. At present until we get this advise, a director will contact you to arrange to either
      • keep your wedding date in place and make a decision closer to the time. During the crisis, we will have up until one week before to make a final decision. We can also reserve a future date, preferably later on in 2020 as a back up plan.
      • Or, move your wedding/event date & deposit to a new date, preferably later in the year.
      • Or, postpone your wedding/event & make a decision at a later date.
  • If you have a wedding/event booked beyond 6 weeks
    • We will be closely monitoring the advise given by government and any restrictions that we may need to consider  beyond the 4th July, for the time being
      • Please do nothing, still keep planning for your wedding, your wedding plans need to stay unchanged.
      • If things stay the same, 6 weeks before your wedding/event date, we will contact you to discuss the options available at that time, as above.
      • Sorry we cannot pre reserve future dates, as a back up plan for weddings/events beyond 6 weeks time. Please do not contact us to check the available dates at this time, until the 6 weeks before. We have to prioritise moving weddings in date order.
  • Conditions
    • Weddings will be rescheduled to preferably the same day of the week as the original wedding day.
    • If the wedding/event is moved to a date preferably in 2020, we will keep the package price the same. For dates in 2021, the package will be subject to the 2021 prices.
    • Please note, we do still have currently, dates available for later in 2020.
    • We can not reschedule beyond 12 months of the original wedding date. (Bespoke competition wedding winners, can not be rescheduled beyond April 2021.)
    • We will not charge you extra to move dates, except package price yearly increases.
    • Cancelation of weddings, will result in deposits being lost and acting as a cancellation fee.
  • If you have a bedroom booked on a wedding/event date that has been rescheduled, due to COVID-19
    • At some point, we will automatically move your bedroom booking & deposit to the new wedding/event date.
    • If the room is moved to a date in 2021, the room rate will be charged at the 2021 rate increase.
    • Once we have completed this task, we will inform the bride & groom that the task has been completed. After this time we ask you to contact us, to re-confirm or cancel (This must be done within a month of us rescheduling the wedding date, after this time the normal cancelation policy will resume.)
    • Do Not try to rebook your bedroom as this will cause double bookings.
    • If you have booked your room via Bookings.com or Trivago, you will need to reschedule direct with them. (NB Bookings.co & Trivago bookings can only be made within 6 months of a date. If your rescheduled wedding is beyond 6 months, we suggest you cancel your booking with bookings.com/Trivago and book direct with the booking link given to brides and grooms.)

Any vouchers that are due to expire between 21st March, 2020 and during lockdown

  • will be extended until the end of November 2020  

Future Bookings

As we do not know the longevity of the current situation we are still accepting on-line bookings beyond 1st July, 2020. If the situation is still in place as we near this date, the same cancellation policies as above will take effect.

  • To make any new table, spa or room bookings 
    • Please make online here on our website
  • To redeem & book a Buy A Gift or Red Letter voucher 
    • Please wait until our reception reopens.
  • To make a booking or enquiry for Weddings, Events, Theme Nights or Christmas 
    • Please click the contact tab at the top of this website and our events team will contact you direct in due course.

To buy vouchers

Our on-line shop is open as normal, to buy e-vouchers as gifts to enjoy in more happier times in the future. The e-voucher will be either e-mailed to your inbox or direct to the recipients inbox. Our vouchers have a minimum of 12 month expiry from the date of purchase.

  • click here to purchase a e-voucher from our on-line shop.

 

Our building is Secure

All cash and stock has been removed from the premises. The property is alarmed, regular checks by the police are in-place and is monitored by remote access CCTV.

Thank you

We have spent 40 years building our great business, with a great team of local staff. Your support and custom have made this possible and we will continue to create great experiences for you in the future. Fortunately, we have not overexposed ourselves from a business and financial perspective, therefore, have put ourselves into a strong position to be able to come out the other side!!

Please don’t forget to keep checking this statement, as we will be posting updates on here as we want to keep in touch about exciting things to come.

For now, stay safe and take care of yourselves, we look forward to seeing you all again very soon!

Thank you for your support,

The Kirk Family.