Mill Wheel Spa FAQ’s
The Three Horseshoes Country Inn & Spa – Staffordshire
The Mill Wheel Spa offers an authentic and memorable spa experience in the heart of the Staffordshire countryside near Leek. Our spa experiences are inspired by German wellness expert Paul Haslauer, meaning your visit focuses not just on relaxation, but also genuine wellbeing benefits.
Below you’ll find answers to our most frequently asked questions.
General Spa Experience
What makes The Mill Wheel Spa different?
Unlike many UK spas that focus purely on pampering, our spa experiences are designed to deliver both relaxation and wellbeing benefits. Inspired by European wellness principles, our facilities and treatments aim to restore balance as well as help you unwind.
How do I book a spa day or spa experience?
Spa days, spa evenings, treatments and spa breaks can be booked online or by contacting our team directly. We recommend booking in advance, especially for weekends and seasonal packages.
Can I buy spa vouchers?
Yes, spa vouchers are available and make ideal gifts. You can purchase spa day vouchers, treatment vouchers or monetary vouchers online.
What facilities are included with spa access?
Spa access typically includes:
• Hydrotherapy pool
• Sauna
• Steam room
• Relaxation areas
• Changing and shower facilities
Access duration varies depending on your chosen package (commonly 3.5 hours).
How many guests are allowed in the spa at one time?
We limit the spa to 20 guests at any one time to ensure a peaceful and spacious experience for every visitor.
What is your maximum group size?
The maximum group size is 6 guests. For larger enquiries, please contact us directly to discuss options.
Hot Tub FAQs
Do I need to shower before or after using the hot tub?
Yes. We kindly ask all guests to shower with soap and water both before and after using the hot tub. Showering beforehand removes lotions, oils, deodorants, and bacteria to ensure the water remains clean and the sanitiser can work effectively, while showering afterwards helps refresh the skin and remove any remaining residues.
How long can I use the hot tub for?
For your comfort and wellbeing, please limit each session to a maximum of 20 minutes to help prevent skin irritation.
How many guests can use the hot tub at once?
The hot tub accommodates a maximum of 8 guests at any one time.
Booking & Forms
Why do I need to complete an intake form?
Your intake form helps our therapists assess any medical conditions and recommend suitable treatments. It ensures your safety and allows us to provide the best possible experience.
How do I complete my intake form?
After booking, you’ll receive a confirmation email containing a link to log in and complete your intake form. This link can be forwarded to other members of your party.
Do I have spa access if I only book a treatment?
No. Booking a treatment alone does not include spa facility access. You may add half-day spa access, subject to availability.
What to Bring
What should I bring to the spa?
We provide a luxury robe and towels. Please bring:
• Swimwear
• Flip flops (available to purchase for £3 if required)
You may also wish to bring toiletries for showering after your visit.
Age Policy
How old do you have to be to use the spa?
The minimum age for spa access and treatments is 16 years old. Guests aged 16–17 must be accompanied by someone aged 18 or over.
Health & Medical Information
Should I inform you of medical conditions?
Yes. Guests with the following conditions should contact us at enquiries@threeshoesinn.co.uk before their visit:
• High or low blood pressure
• Diabetes
• Heart conditions
• Epilepsy
• Cancer
• Liver conditions
• Thrombosis
• Kidney conditions
• Thyroid disorders
• Nut allergies (some products may contain nuts)
Doctor’s notes may be required in certain cases.
What if I am undergoing cancer treatment?
Please contact us directly at enquiries@threeshoesinn.co.uk before booking so we can advise on appropriate treatments.
Can I visit the spa if I am pregnant?
We recommend consulting your doctor or midwife before booking.
We advise avoiding spa facilities and treatments:
• During the first trimester (first 12 weeks)
• Within the last 4 weeks before your due date
Some treatments may be suitable during pregnancy — please contact us for guidance.
Spa Etiquette
Can I use my mobile phone in the spa?
We request that all guests place their mobile phones on silent mode and refrain from taking calls in the spa.
Is photography allowed?
Filming and photography are not permitted in changing areas. Please respect the privacy of other guests throughout the spa.
Should I remove my jewellery before using the spa facilities?
Yes, we recommend removing all jewellery before entering the spa pools. Chemicals used in the water may cause damage or discolouration to precious items.
Food & Drink
Is food available during my spa visit?
Yes. We offer a selection of light snacks, including breakfast options, hot drinks, soft drinks and alcoholic beverages (served at restricted times). Payment is taken at the time of ordering.
Can I combine spa access with dining?
Yes, many spa packages include a two-course meal at our Country Inn. Dining can also be added to certain experiences, subject to availability.
Lost Property
What happens if I leave something behind?
All lost property should be reported to Spa Reception.
Items are stored for six months before being donated to local charities.
Please note:
• Liquids, undergarments/swimwear and hair brushes are kept for 24 hours only
• All valuables are left at the owner’s risk
• The Three Horseshoes cannot accept responsibility for loss or damage
Accessibility & Facilities
Are robes and towels included?
Yes, a robe and fluffy towel are included with your spa visit.
Are facilities mixed or separate?
Spa facilities are mixed unless part of a private or exclusive hire booking.
Is parking available?
Yes, complimentary on-site parking is available, including EV charging.
If you have any further questions, please contact our spa team at enquiries@threeshoesinn.co.uk or via phone at 01538 300296